Growezy Fees

1. We will charge you a fee based on your account plan. Services will be billed monthly. When your billing period is over, the Account Owner will be sent an invoice via the email provided.
2. Account Owners must dispute any discrepancies or errors in their invoices within three (3) days of their receipt of an invoice/bill.
3. Account Owners shall pay the invoice within seven (7) days of their receipt of an invoice / bill.
4. All fees are exclusive of applicable governmental sales, goods and services, harmonized or other taxes, fees or charges now in force or enacted in the future (“Taxes”).
5. We do not provide refunds.

Payments

1. Payments Platform. Growezy.club offers access to a payments platform through which you may process payment transactions with your students or other users. We use a third party payments processor and platform provider like PhonePe Private Limited (“Phonepe”) to facilitate Growezy Payments (the “Provider”). We reserve the right to change the Provider at any time.
2. Settlement of Transactions.
   1. We will deposit the amounts actually received by us for transactions submitted through Phonepe (less any applicable fees and Chargebacks, defined below) into your designed bank account in accordance with the payout schedule in your Growezy plan. Your payout schedule is subject to change at the sole discretion of Growezy. Payouts for new customers may be delayed while we verify your account.
   2. You are responsible for monitoring your transactions and ensuring that our payments to you are correct. You must notify us of any errors in payments made to you within seven (7) days of the error first appearing on your electronic transaction history. Failure to notify us of such an error will be deemed a waiver of any right to amounts owed to you.
   3. We may delay settlement if we need to conduct an investigation or resolve any suspicious activity or pending dispute related to any transaction or your account, for the entire time it takes for us to do so. We also may defer settlement or restrict access to your funds as required by law or court order, or if otherwise requested by law enforcement or governmental entities.
3. Chargebacks
   1. The amount of a transaction may be reversed or charged back to your bank account (a “Chargeback”) if the transaction (a) is disputed by one of your students or other users, (b) is reversed for any reason by a payment card network (defined below), our Provider, or a payer’s or our financial institution, (c) was not authorized or we have any reason to believe that the transaction was not authorized, or (d) is allegedly unlawful, suspicious, or in violation of the terms of these Refunds policies.
   2. For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a Reserve (defined below). We may deduct the amount of any Chargeback and any associated fees, fines, or penalties assessed by the card-issuing bank or organization or our Provider from your bank account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with us. If you have pending Chargebacks, we may delay settlement of future transactions. Further, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under these Refunds policy until such time that (a) a Chargeback is assessed due to a user’s complaint, in which case we will retain the funds, (b) the period of time under applicable law or regulation by which the user may dispute that the transaction has expired or (c) we determine that a Chargeback on the transaction will not occur. If we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demand. You agree to pay all costs and expenses, including without limitation attorneys’ fees and other legal expenses, incurred by or on behalf of us in connection with the collection of any amounts due to Growezy under these Terms of Service that are unpaid by you.
   3. If we determine that you are incurring an excessive amount of Chargebacks, we may establish controls or conditions governing your account, including without limitation, by (a) establishing a processing fees, (b) creating a Reserve (defined below) in an amount reasonably determined by us to cover anticipated Chargebacks and related fees, (c) delaying settlement.
4. Refunds and Returns.
   1. You agree to process returns, and provide refunds and adjustments, for your goods or services through Growezy in accordance with these Terms of Service and any applicable payment card network rules or our Provider’s terms. Payment card network rules may require that you will (a) maintain a fair return, cancellation or adjustment policy, (b) disclose your return or cancellation policy to customers at the time of purchase, (c) not give cash refunds to a customer in connection with a card sale, unless required by law and (d) not accept cash or any other item of value for preparing a card sale refund. You are responsible for knowing and adhering to the payment card network rules applicable to you, and Growezy will not be liable for any violation by you of the payment card network rules.
   2. The amount of the refund/ adjustment must include any associated taxes required to be refunded and cannot exceed the amount shown as the total on the original sales data except by the exact amount required to reimburse the user for postage that the user paid to return merchandise, if applicable. Please be aware, if your refund policy prohibits returns or is unsatisfactory to the user, you may still receive a Chargeback relating to such sales. You can process a refund through your account up to thirty (30) days from the day you accepted the payment. Transaction fees are also refunded, so the full purchase amount is always returned to your user.
   3. If we determine that you are incurring an excessive amount of Chargebacks, we may establish controls or conditions governing your account, including without limitation, by (a) establishing a processing fees, (b) creating a Reserve (defined below) in an amount reasonably determined by us to cover anticipated Chargebacks and related fees, (c) delaying settlement.
   4. The usual number of days taken to process the refund and credit the amount to the customer's bank account 5-7 working days, however if any issues with host banks or payment gateways results in any delay it might effect the number of days.
5. Customer Service. Even if Growezy handles disputes, Chargebacks or refunds on your behalf through Growezy platform, you are solely responsible for all customer service issues relating to your services, including pricing, fulfilment, cancellation by you or customer, returns, refunds and adjustments, rebates, functionality and warranty, technical support, and feedback, reviews, or ratings concerning experiences with your personnel, policies or processes. In performing customer service, you will always present yourself as a separate entity from Growezy. As between you and Growezy, you are solely responsible for customer service issues relating to your account.

Contact Information

Your questions and feedback on the Terms of Service can be sent to team@growezy.club In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the name and contact details of the Grievance Officer are provided below: Name: Vellanki Bharadwaj, Krishav Technologies Private Limited Address: A 814, Hallmark Vicinia, Narsingi, Hyderabad, Telangana, India, 500075 Email: team@growezy.club